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I-KONIC specialise in application and strategic access infrastructure solutions based predominantly on Citrix technology. Our consulting practice was formed in 2000 specifically to concentrate on complex, mission-critical, or large scale deployments of Citrix technologies. Since then we have provided Citrix consulting services to a broad range of top companies and public bodies across Scotland and the UK. Our agility and breadth of experience in this field enables us to offer tailored consultancy that span the full implementation life cycle of your Citrix infrastructure. This ranges from the initial feasibility & adoption stages of proof-of-concept and production pilot through to system design, implementation and roll-out strategy. We are also able to offer a smooth transition for your systems in to our support service at the end of the consultancy when required.

SYSTEM HEALTHCHECKS

I-KONIC can offer onsite system HealthChecks to ensure you gain the maximum value from your technology investment. The objective of these visits is to ensure that your application delivery infrastructure is maintained and optimised on a regular basis. Taking a preventative and ongoing enhancement approach to systems support leads to greater stability, higher system availability and reduced downtime. The health check visits provide the opportunity to review the current status of system performance and stability, and implement preventive maintenance tasks that will maintain or enhance the integrity of the system.
The I-KONIC Business Solutions Health check delivers:

• Peace of mind that your server environment is performing optimally to support the core business needs on a daily basis
• Proactive approach to prevent and correct issues that can severely impact the organisation
• Critical documentation to support the environment with updates per visit as your environment changes to meet shifting business needs
• Standardisation of Best Practices for your environment enabling the administration staff to focus on the core business needs.

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IMPLEMENTATION

Application delivery is our business. We can provide you with expert application infrastructure advice to assist you in making the best decisions for the future of your business and its bottom line. It's our job to assess, test and evaluate new technologies to recommend optimal solutions to our customers. We architect and implement application delivery and virtualisation solutions on time and on-budget, always with an eye towards enhancing security, optimising performance, lowering infrastructure costs and leveraging existing investments.

To meet the objectives of your Citrix deployments I-KONIC will provide a Citrix certified consultant to work on-site with your IT Team. The service offering will be tailored to your specific project and organisational needs. All of our Citrix certified professionals have an in-depth product knowledge and extensive consulting experience and they are committed to assisting you derive the maximum benefit from your Citrix access infrastructure.   During the period of engagement our consultants will share proven best practices and field experiences with your IT Team.

Understanding and delivering your organisational and technical objectives lies at the heart of our practice-based methodology.  The consultant(s) or project team assigned to you will always be full-time employees of I-KONIC or our strategic partners, professionally certified and working to proven best practice and standards.
Our consultants use an implementation methodology which is based on Citrix best practices and our experience in the field. This ensures that your implementation meets both your immediate requirements and also your long term strategic aims.

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SUPPORT

Supporting complex Citrix environments requires regular attention and a high degree of skill to manage.

I-KONIC’s proactive support service offering provides a highly flexible and cost-effective method of extending the capabilities of your in-house support and/or project team. The approach enables a more efficient use of in-house resources and the ability to cover gaps within an internal SLA or service continuity plan.

The services are delivered by I-KONIC Services team, with nominated I-KONIC staff taking prime responsibility for our support engagement with you. This allows I-KONIC to retain specific site-level knowledge of your systems, forge a close working partnership with your staff and draw on the teams combined skills. Support is accessed via the I-KONIC service desk, which provides a central repository for recording client information and generating activity reports. The proactive support service offers assured response times and the flexibility of on and off site support.

Benefits of our proactive support offering

• Keeping in-house skills up to date and in line with new releases
• The capacity to meet fluctuating demands for skills and resources
• The ability to optimise complex technology with fewer in-house resources
• The flexibility and cost effectiveness of on site combined with remote support
• On going service improvement allowing you to maximise your investment by making the best use of new features, advising on potential improvements to existing configurations and providing advice and skills transfer where necessary to improve productivity and ensure ongoing availability.
• Covering periods where key staff are unavailable e.g. holidays and sickness
• 3rd line/top level cover

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